1. What is Oveja Bath & Body, and what do you offer?
Oveja Bath & Body is a brand that specializes in crafting premium bath and body products using sheep milk from our own pastured sheep on our farm in Fairplay, Maryland. Our product range includes bar soaps, body wash, foaming sugar scrubs, body butters, lotions, and triple lanolin lip balms.
2. Why sheep milk?
Sheep milk is rich in vitamins, minerals, and natural fats that are beneficial for the skin. It's also known for its gentle and nourishing properties, making it ideal for skincare products.
3. Are your products cruelty-free and environmentally friendly?
Yes, our products are cruelty-free, and we prioritize sustainability. Our sheep are treated with care, and we use eco-friendly packaging whenever possible.
4. Are your sheep milk products suitable for all skin types?
Our products are generally suitable for all skin types, but we recommend checking the specific product descriptions for any special considerations or skin type recommendations.
5. Do you use any artificial additives or preservatives in your products?
Yes, we do use preservatives. Milk has a funny way of turning sour or even into yogurt or cheese with the introduction of microbes. To prevent this, we use 1% Phenoxyethanol as a preservative in our products as well as a small amount of Ethylhexylglycerin, Sodium Benzoate, and Potassium Sorbate to further preserve our milk. We also add a chelator (Disodium EDTA) and we adjust the pH -- all of which helps make an inhospitable environment for microbes to survive. Our safe usage rates of preservatives and techniques to make product safe is in such a small amount, which is much better than putting a contaminated product on your skin.
6. Are your products safe for individuals with sensitive skin or allergies?
While our products are made with primarily naturally derived ingredients, it's essential to review the ingredient list for potential allergens. If you have specific allergies, consult with a healthcare professional before use.
7. How can I place an order?
You can place an order directly through our website. Simply browse our products, select the items you want, and follow the checkout process.
8. What payment methods do you accept?
We accept major credit cards, PayPal, and other secure online payment methods for your convenience.
9. What is your shipping policy?
We offer shipping within the United States. Shipping rates and delivery times may vary, and you can find more details on our Shipping Information page.
10. Do you offer international shipping?
Currently, due to cosmetic regulations in other countries, we only ship within the United States. We're working on expanding our shipping options in the future.
11. Can I return or exchange a product if I'm not satisfied?
We want you to be happy with your purchase. Please refer to our Return and Exchange Policy on our website for detailed information.
12. Are your products made in small batches?
Yes, we take pride in crafting our products in small batches to ensure quality and freshness.
13. Can I find your products in physical stores or local markets?
Currently, our products are only available for purchase through our website or at select local events. Keep an eye on our website for updates on where you can find us in person. We do offer wholesale, so if you would like to see us in a store near you, please have your local shop contact us.
14. Do you offer any discounts or loyalty programs?
Yes, we occasionally offer promotions, discounts, and have a loyalty program for our valued customers. Subscribe to our newsletter or follow us on social media to stay updated.
15. How can I contact Oveja Bath & Body for further inquiries or support?
You can reach out to us through our Contact Us page on the website, and we'll be happy to assist you with any questions or concerns.